Support
Need a hand with Wanasa? Most answers are below. If not, write to us.
Frequently asked questions
How do I restore my purchases?
Open Wanasa, tap the sliders icon at the top of the Cards tab, then Restore purchases. Use the same Apple Account you bought with.
How do I remove ads?
In the same Settings, tap Remove ads. It's a one-time purchase, and the bundle removes ads too. Already bought it? Tap Restore purchases.
Do I need internet?
No. Cards, voices, puzzles and arcade games work offline. Ads, purchases and restoring purchases need a connection.
The voice changer echoes or squeals.
The phone's own speaker sits next to its microphone, so live voices can feed back. Use Record & play on the phone speaker, or plug in headphones or a speaker for Live. Wanasa lowers the volume by itself if it hears feedback.
I denied the microphone by mistake.
Open iOS Settings → Wanasa → Microphone and switch it on. Wanasa also shows a button that takes you there.
Does Wanasa record my voice?
Live voices are never recorded. Record & play keeps a few seconds in your phone's memory to play them back, then they're gone. Nothing is saved or sent anywhere. See the Privacy Policy.
When do ads appear?
Only at breaks, such as after a session or between arcade games, never during a card, a live voice or a game in play. Some ads are optional and give you something in return; you only get it once the ad has finished. If an ad ever shows at a bad moment, tell us what happened.
What does the tracking question do?
Wanasa shows Apple's tracking prompt once. If you allow it, ads can be personalized; if not, you still see ads, just not personalized, and nothing else changes. You can change it any time in iOS Settings → Privacy & Security → Tracking → Wanasa.
How do I stop usage statistics?
Open Settings in Wanasa and turn off Share anonymous usage data.
How do I delete my data?
Everything Wanasa keeps (settings, saved players, progress) stays on your phone. Deleting the app removes it. Purchases stay with your Apple Account and can be restored.
A card is wrong, or I have an idea.
We'd love to hear it. Email us the card text and what you'd change.
Something isn't working. What should I send?
The app version (shown in Settings), your device model, your iOS version, and what you were doing when it happened.